Dollar Car Rental

DO NOT RENT FROM DOLLAR! As stated by so many other reviews on here, do not attempt to save money by renting from Dollar. They will do everything in their power to trick you into paying more money. We declined the additional insurance when making the reservation. We declined the additional insurance when we picked up the car. We added an additional driver 5 days into the 10 day rental, they asked us to sign accepting adding the driver. After dropping off the rental we find an additional $400 charge on our card, we call "customer service" to be told that we accepted the additional insurance when we added the additional driver after we had declined it TWICE! Additionally, they charged us for the whole 10 day reservation even though it was "added" 5 days into the rental. A quick check on their BBB rating will also tell you everything you need to know. It may seem as though you're getting a deal by renting from them but you will pay for it in the end.

Don't be fooled by the lower prices Dollar offers. I rented an Intermediate Class car three weeks in advance. It was over 40 minute wait in line to then be told I'd have to wait "5 minutes to an hour" for a car or upgrade for more money. There were people that had been waiting for a car longer than the 40 + minutes I'd been waiting to get to the counter. The upgrade offered was "for a good price". It has always been my experience to receive an upgrade for free when the car rented in advance is not available. I asked several times why they couldn't give a free upgrade when it was their fault for not having the vehicle I rented. I was just told that "no free upgrades". If I hadn't had my hungry and tired child with me, I might have waited, but I ended up spending $300 more for a car. At least I got a car. From other reviews many don't end up with a car and have to deal with being refunded. Don't go here. It's not worth it. I will be putting a complaint with the BBB.

The car was nice. I enjoyed it for four days. The people at the desk were efficient and did the best they could do, given the circumstances. Unfortunately, I PAID UP FRONT for the first three days, and I even confirmed the reservation, which was THREE WEEKS in advance. But Dollar overbooked. I waited in a long line, and then found out I would have to wait even longer for my reserved car to show up.

Prepaid my car online through Expedia. Was still required to put a $500 hold on my card, which is ridiculous, especially since I purchased extra insurance and was not informed of this charge. The couple behind me couldn’t afford the $500 hold and were told they couldn’t get a refund. Not sure what they are going to do… Then, I found out Dollar didn’t have the class of car available that I had paid for. They wanted to give me a lower class with no refund of the difference. The clerk was not even apologetic—just told us we would have to sit and wait in hopes one might become available (mind you it is 11:pm). In the past, at other rental places, I have been upgraded, not downgraded. I am very unimpressed by this experience.

Just another company that loves to frustrate people into being scammed. Whatever you do, do not pre-pay because they will not give you your money back. They start throwing out hidden fees that they don't mention on their website.