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Reviews (485)
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The counter people were fantastic! The car was really clean... maybe brand new! The text communications we're very helpful. The price was just right. And the guy at the drop-off was super nice!
Not really sure what all the negative reviews are about. The shuttle service was fast, I paid online and had my car in less than 5 minutes, the desk jockey was nice, return took less than 1 minute, and one of the ladies walked me over to return shuttles to help me figure out which one I needed to get on. It is weird that it's located away from the airport and you have to take a shuttle but that's not really on them.
Every part of the rental process was quick and painless. The employees at the Sacramento airport were extremely knowledgeable, and got my information processed and showed me to my car promptly. Upon returning the vehicle, I was instantly assisted by multiple employees who turned the vehicle in for me and helped me get my bags from the trunk. They then proceeded to help guide me to the shuttle for my flight. 10/10 will rent again. P.s. the car was nice and clean as well, and almost brand new. Nice!
The gentleman who checked me in was so incredibly friendly! It was late at night, and after a long trip, he was a perfect cheery face to interact with. He also helped with a suggestion on whether I needed a toll or not. The check out and return was incredibly easy.
While we think the value of the rental was good, something happened that made me feel it would not be advisable to recommend Avis to my friends and family. We lost trust in your people. My friend had his tablet in the car attached with a power cable. He made a mistake and forgot it. Within a couple minutes he was back to the car, but it had been moved already. Someone brought the car back and he found the tablet stuffed well under the seat..... but detached from the cable. Someone was planning to steal it. The cable was missing which we feel was evidence of an intentional act to keep the customer from recovering his property. Moral here is don't leave your stuff behind because you cannot always trust people.