Hertz

Originally, service was great and I was given an "upgrade" at a lesser price that I received from Priceline. I will say that the car I was given was in pretty dang good shape, and that the overall experience was good. Unfortunately it goes downhill from here. The gentleman did not, however, mention that the cost was IN ADDITION TO the original price, even though he said multiple times that it was $15 "cheaper" than the original cost, for a better car. I just got off the phone with them and they said that even though they failed to mention it, it was in the paperwork. They then proceeded to ask me if I'd like to dispute the charge, to which I promptly asked how I would be able to if the language was in the rental agreement. He said that oh, I can't actually dispute it, so they would essentially be happy to waste more of my time with the process. Should I have read more closely without assuming good will? Yeah, probably. Should the gentleman at the counter have mentioned that I was not, in fact, saving money? Absolutely. I don't place all the blame on Hertz, but I do feel that I was misinformed to spend more money, when I would not have otherwise. TL;DR: They're happy to take more of your money, under the pretence that they are saving you money. To me, that's a lack of integrity and honesty that I won't give my business to.

The wait for a vehicle is excessively long. Especially after a very long day of traveling. To wait isn’t enjoyable…. To wait with no communication or timeframe…. Not very good customer service. EDIT: Charles was very polite after finally getting a vehicle lined up. Vehicle was upgraded…. Wait is still too long

Been here many times, about 7-8 times, spotty service, lots of times cars are filthy including my last visit. Happens to not have the car reserved or anything decent close to it. Customer service is definitely below average, no will to help or at least try! Hertz use to be my favorite rental, but I am considering other options!

Terrance the manager at the Sacramento Hertz was completely rude. Admitted in front of my brother and his staff that he purposely ignored me and walked away in the middle of our conversation and was very condescending. Will make a review on every platform due to his horrible service.

We got served by the Hertz lady for a dollar car rental because the line was long. She had brown hair and was USELESS. Rolled her eyes when we requested to change the driver on the reservation. Gave us a stained, old car. Acted like she did us a favor when brandishing the key. When we asked for a new car because of the stains, she basically told us that we should be grateful she gave us an "upgrade". 1- we didn't get any upgrade beyond what we paid for. 2- I'd much prefer a clean small car than a dirty car. Especially during covid. Even if you save a few pennies, it's not worth it. Go elsewhere.