Walmart Auto Care Centers

Worth paying Costco $300 more. This was rough from start to finish. People make mistakes. Lots of room for that. This was a fours of mistakes. After an hour of waiting (they had quoted me an hour for the job), the guy told me there was a problem and sent me across the street to autozone for parts that I didn’t need and they didn’t end up using. He said he couldn’t get started until I brought him the parts. He said it would be 20 min, and 1.5 hours later he told me parts didn’t work, he’s just use the old ones, they’re fine. Finally ready to pay, they double charged me for the tires I’d previously paid for, then took 45 min to correct the bill, I’m dying meanwhile as I’m late to nurse my baby (my poor babysitter needs to go home to her kids!). I finally leave telling the guy please call me, will give them my credit card when they sort it all out. I’m driving home, they call me to say they’re calling the police if I don’t come back to pay in person, and no they won’t take my card over the phone. I return, they add other stuff to the bill, that I had asked them not to (some warranty). another 30 min to correct and pay. No one seemed to know how to correct everyone else’s mistakes. In all it was over 4 hours to put on tires. Go anywhere else

As I’m waiting for service or someone to acknowledge me it’s been 1 hour and half no one has come to ask me what do I need .I only need oil change it’s nothing genius what’s wrong with Walmart auto center I love Walmart but they need to change their stuff At The auto care or give them some good customer service training these people at the auto care just don’t care my time is precious for me but I wait for 3 hours to change oil with not a lot of people in here i horrible customer service

They’ve become so bad here. I have been waiting (with an apoointment) for thirty minutes and finally someone acknowledge me. Used to able to get in and out. Not anymore. Plenty of guys, but a lot of standing around.

Never go here for tires or anything on your car. They neglected to write down and follow my instructions regarding which 2 tires needed to be replaced. This resulted in them throwing out one of my perfectly good new michelin tires and leaving one of the bad tires that was leaking air from a plug. This was confirmed after my tire pressure light was still on after my service. I took my car to the dealership and they informed me one of the plugged tires was still on my car. Upon trying to get the situation fixed at Walmart, I was called a liar and was blamed for the mistake. They had absolutely no interest in customer service and taking responsibly for it. In the meantime I still have a bad tire and a tire pressure light on in my car. P.s. it also doesn't take 2.5 hours with an appointment to change tires.

I had the worst experience ever. After waiting for almost 3 hours I have been told that the cannot open the oil filter. I have been changing my oil at walmart in Illinois and Missouri for the past 5 years. But this was my worst experience in walmart! I went to another place and they easily changed my oil