JW Computers

If I could give JW Computers 0 stars I would. This is my first and last time I will ever be shopping with this company. To start off with, I ordered a monitor and they had shipped out the incorrect monitor to me. I called their 1300 number at 10am explaining the situation and obviously expecting to have a resolution. They said they would give me a call back after speaking with the Bankstown store. I did not receive a call back until 4:30pm, only explaining that I could physically bring the monitor to the store to swap it, and nothing pertaining to if they had available stock, or how they would rectify this issue. I called the Bankstown store, where I was told I needed to place a second order so that they could order the correct stock from their supplier because they needed 'payment', as if I did not already pay for the product. For context, I would be $760 out of pocket by placing TWO orders. It was not my fault that JW Computers failed to deliver the correct product. The correct product should have been ordered in the first place. It is shocking that I was expected to do this. I was told someone would give me a call with a solution. The next day, I did not receive a call so I called again to follow up. I was told someone would give me a call within a few minutes. But of course 2 hours went by and no one had contacted me. I called again to follow up, and was told someone would be in contact with me by the end of the day. And of course, I did not receive a call. I am so incredibly frustrated that after 2 days and multiple phone calls, no one has provided me with a solution. I still do not know if I will be receiving the product I ordered, if it has been ordered from the supplier, or how my incorrect product will be returned. I have never experienced such incompetent management.

Big thanks to Aydin, Dylan and Chris for their exceptional service. Helped me find exactly what I was after. They also took the time to answer some of my technical questions. No better place to shop!

I ordered a manufacturer refurbished graphics card on Tuesday NIGHT (well after business hours). They shipped it the next day, and despite my having selected the basic postage, it was here in Wollongong on Thursday. This wasn't a big order, and if it had taken a week, I'd have thought that was normal, but thanks to this excellent service, I can get on with my work WAY sooner. Thank you!

Just picked up a new PC from the JW Computers crew. I could not be happier with my new beast. Brilliant service and a beautiful machine. Top marks!

The monitor I got from them stop working last night, took it back to them. At first I wanted a refund but was refused cause they had to send it back, they did offer me a loaner monitor till then. But I just ended up swapping the monitor. Pretty cool guy that work there.