Metro by T-Mobile

Google says this location closes at 7 PM, they actually close at 6 PM everyday. Wasted gas.

Folks know their stuff here. When I need to come in which is not often their pleasant and friendly. As for service 5 star my LG phone is user friendly and a great deal.

Amazing service by Alondra! She has a lot experience go look for her anytime you wanna visit this store! Top notch customer service. Thank you 😉

So they have these deals for iPhone SE. I came in with my father, yesterday 9/21, because we were interested in one of the offers. I was taken away at how the customer service young lady’s demeanor was so unprofessional. She proceeded in telling us about another deal and when I informed her of the other deal I had seen online she began “head popping” and having this rather rude attitude. I was translating to my father and this employee just disregarded that I was speaking to my father and began speaking to him in Spanish. No problem, right? Well she just kept having a rude demeanor throughout the conversation. Finally my father and I agreed to gather a few things needed and then come back. Before leaving, I lightly tapped on the counter as saying “hey” and I suggested for her to work on her attitude. I said it in a low voice, for I am not one that like causing scenes in public. Just as I was about to walk out, this employee yelled at me from across the store saying that “at least I speak Spanish” which was irrelevant to anything. I speak Spanish too, so I was confused. I pretty much ask d what her deal was and apparently I was the rude one for suggesting her to work on her attitude. I don’t remember everything that was verbally exchanged, but from what I remember she was “pissed” because I didn’t speak to her in Spanish or something like that and because I had been the rude one. Whatever , I mean if I gave that impression. What did piss me off was her lack of professionalism in work area. Not only that but she suggested that it was okay to ASSUME someone speaks a language by their outer appearance. Anyone is welcome to speak any language they want and if she preferred Spanish she could have said it when our convo initiated. Also, o wasn’t going to assume she spoke Spanish either. Usually people approach and speak English, unless they know. Honestly it was pathetic. Now I call today to speak to the store manager, and I got told that there is no store manager. That the store manager will not be back for a few months. I asked who was in charge and I got told that no one was really. Well no wonder this location has crappy customer service and no deescalation training. I am happy to say that we took our business to another MetroPCS store (which was corporate store) and I complained there about the situation. To my surprise I got told that there has been a lot of complaints recently from that location. Ha, I wonder why?

I have never had any problem here. I get just what i need plus a friendly service