U.S. Bank Branch

This is my home bank and I need to get in touch with someone to release my money. I have bills to pay. It doesn't help when the phone says that no one is able to answer the phone at this location due to whatever bs. So Inconvenient. Also too they like to allow financial elder abuse and flag middle ages blue collar workers accounts just because. I will never be doing business with them again. Shane since I did business with them when they were PFF. They have definitely went down hill. I suggest using chase bank they don't give you any problems and are always available to you an actual live person.

Don't know how to pick o up there phones and they hang up on you , worst place

Zero Stars would be a better choice. Martha the branch manager has always been rude to me when I have had an issue. This time I deposited a large amount of cash into the ATM, the ATM did not take an image of the money so there was no proof of what I deposited. My funds were being held on a fraud hold because of this. I spoke to many people on the phone at US Bank customer service as well as spoke with 4 people at the branch including the manager Martha. No one could help me until an image of the deposited cash was released which would be 7 business days. This was not acceptable to me as I deposited that money for a reason. After a customer service agent told me the branch manager Martha could release the fraud hold on good faith we went into the branch to ask her to do that. She said only if we had the receipt. Since it was thrown away in the trash can next to the ATM my husband went and dug for it. He found it. Martha still goes on to say "it doesn't say it was cash". We showed her it states on the bottom Of the receipt how many bills and what kind. How as a manager does she not know that? She was able to fax the receipt over to the fraud department to get the process of releasing our funds expedited. As we felt a huge weight off our shoulders we asked if we could open a joint bank account between my husband and I. SHE REFUSED!!! She looked at us and said "No. I will not open an account for you. You were rude to me." ARE YOU KIDDING ME!!?? This can not be happening. So after we have been completely screwed over of course we are bewildered and upset. OH WAIT...IT GETS WORSE!! So we proceeded to go to a different US bank branch on Main st where they told us sorry we can't open an account for you because of the fraud hold. So now I have purchases for a client that will not go through and no access to my money because they have frozen my account. So after being lied to and given the run around we are completely screwed and being refused service at both branches!!! Not to mention being treated like criminals when we did nothing wrong! I have made a complaint on her and will be taking my business somewhere else! By the way still dealing with this on the phone because the system is not showing the branch manager Martha handled it the way she told us she did!

Why even have a phone number for a specific location if they dont ever answer. I have to physically go down and speak with someone for a simple question. Switching banks.

Banked here for a few years, always an easy in and out. Clean and lots of parking