Nick Scali Furniture

Bought two Luigi lounges from Nick Scali and should have known things were going to be terrible after they left all the packaging blowing around in the wind on my driveway after delivery rather than recycling the boxes. What ensued was nails and bolts falling off, electrics failing, footrests falling off, tilting, headrests breaking, foam losing its structure, and they turned out to be the most uncomfortable couches in existence. After getting it repaired twice, fully replaced once and what would be the third repair I demanded a refund. Got it, which was great, however I’d like to warn people - purchase with extreme caution (or better yet - not at all).

Don’t bother shopping with Nick Scali. Ordered a lounge on the 3rd of September 2020 and was told it would arrive in 10-12 weeks. In mid October, after zero communication from Nick Scali and numerous phone calls and emails from me, I was finally told that our lounge would arrive at the end of November. At the end of November, I hadn’t heard anything, so I rang again and was told our lounge would now arrive early January. Once again, I heard nothing, so I rang AGAIN. Our lounge ended up arriving at the end of January, 21 WEEKS after the date I was told. Funnily enough, when I rang 2 weeks ago I was told by an employee “it’s happened to everyone, we’re still delivering products that were ordered in July”. Clearly, they knew that I wouldn’t be getting my lounge in 10-12 weeks, but still told me I would and took my money anyway. The lounge was finally delivered today, and was told it will be $25 per flight of stairs to take it up. The manager of the Caringbah store was lovely, but this is truly one of the dodgiest companies I have ever dealt with. Do yourself a favour and order from Harvey Norman instead.

Had a good look around. Some nice pieces and some good prices (generally only sales items are reasonably priced). But am interested in the statement at the bottom of the escalator... see photo. I actually don’t think this correctly states as ‘fact’ that government requires masks in this kind of store. Certainly Domayne didn’t ‘require’ when we went there. Needs a review, ‘cos why you need masks in a store where there are more staff than customers and maintaining very reasonable distance between folks is definitely not a problem here.

Great range on display & no sales pressure.

Extremely disappointed with Nick Scali. Poor service after spending so much with them. Firstly they charged a 1.5% surcharge on delivery and never disclosed this would be the case . Secondly they delivered the goods and left all the empty packaging on our front door step. I WILL NEVER purchase anything form this company again, with their arrogant attitude and poor customer service. Would not recommend this company to anyone...