Types
-
Bakery
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Food
-
Pointofinterest
-
Store
-
Establishment
Reviews
(54)
Service
4.7
Value for Money
3.8
Location
2.7
Cleanliness
5.0
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FOUR PERCENT REAL ESTATE DRE # 01938582
1342 Main Street Suite B, Ramona
You've just lost a previously loyal customer. They decided to be drive-thru only this evening - on a Saturday night! Oh there's a sign in the window but here's the corrected version:. SORRY, WE ARE DRIVE-THRU ONLY TONIGHT BECAUSE WE DON'T PAY OUR EMPLOYEES ENOUGH TO SHOW UP FOR WORK. Sorry, I worked in the restaurant industry back in the day. There could be a line out the door, but management would send employees home. God forbid they pay a minimum wage employee overtime! I think a lot of restaurant managers are quietly celebrating COVID-19 as they can use it as an excuse to cut labor costs even further - while conditioning customers to accept less service.
This particular time I ordered a cake & Mikey was so kind as to help me out. He made it very enjoyable & easy, made sure he understood all my requests (✨Lots-O-Glitter✨) was sure to write it down so it will be ready when I need it. Which is in over a week but I needed to pay for it that day cuz I had $15off coupons (shout out to T-Mobile Tuesday! YaY) Their ice cream is Deliciously Delectable 🤤 ((World Class for the win!)) The donuts however are unfortunately.... not quite edible to put it kindly. Even their glazed donut ((how can you mess up a glazed donut??)) You're better off to go to 7-Eleven & get a glazed donut because those are BomB! Most times I've always had a great experience with the staff, every once in awhile a couple hiccups but that's life 🤷 My advice is in those cases the trick is to just slay them with a witty quip & snap them out of it. Ice cream always tastes better with a smile 😉 ((be it genuine or cringe-smile depending on the quip you whip out, both work just as well in my oh so humble opinion)) Also try their gluten free brownies, surprisingly really good! No nuts (YaY!) with a dense consistency. Very good, I recommend 👍
Terrible customer service and lack of basic food industry knowledge. I still constantly give them my business because I live ice cream. However, every time I go here I question ever coming back. Ordering at the drive thru speaker is completely pointless when you still have to repeat your order to them at the window three more times... and they still get it wrong. And the last three times I have gone, they have me the ice cream and then the bag separately so I had to package my items in the back myself. Don’t go here if you’re not prepared to roll your eyes at least ten times and wait in the line for 15 minutes just for a scoop of ice cream.
Love the ice cream! People are always friendly and fast! Love that I can get my scoop in the drive thru.
Great Ice cream and doughnuts.