The Benz Doctor

I went to TheBenzDoc for support with diagnosing my c55 which became a mini project that Ray was transparent through in assisting me with. The communication is outstanding if you really care to know what’s going on with your Benz; whether new or going on vintage like mine! Ray will see it through!

Ray has been a pleasure to deal with. He explained clearly what services would need and why. He was professional and on time.

Ray is the best! He is honest and his prices are fair. Rather than going to the dealership for my service B oil change, I took a leap of faith with Ray because of his raving reviews. Happy to say that my expectations were exceeded. He returned my car in a short amount of time and even washed my car. Ray is great at communicating with you upfront so there are no surprises at the end. I've already dropped my car off at the Benz Doctor shop a second time to take care of an oil leak and a few other things. I'll never go back to a dealership again.

Finding The Benz Doctor was so fortunate for me. Ray makes you feel so comfortable providing honest and affordable service using Mercedes Benz parts. When I received my car back, it was washed, vacuumed and even under the hood was cleaned at no charge. Thank you Ray for taking me as your customer...I will continue to use your service for as long as you’ll take me. Love your birds too!

Honestly, I hope there is a negative score. Here is my story: Called this shop for a quote on a service-A. The owner answered the phone and said "we don't do this over phone, I get more jobs in my hand and need to see the car and meet the person to decide whether I want to take the job." Wow, that's the most cocky statement I heard from a small business owner since in early 2000 when I met a laundry mart guy, Julio, in upper east side NYC. Out of curiosity I visited this place. The shop looks decent. After greeting, the owner inspected my vehicle and quickly gave me a quote of $320 for a service. I countered "Can we make it $300 even?" The owner then said: "Ok, I don't want to do the service for you anymore, I don't do bargain." Out of nowhere, I didn't know he was offended so badly, lol. I said "Cool, thanks for your time." (sorry for mine). I started my vehicle. Since the exit at the other end was blocked by many parked vehicles (not sure if it is legal...will check with authority later), there is no way to leave but backing up ~20 yards in a dim garage and directly merge into a street which is pretty busy (I should have asked him to back my vehicle out). I ended up hit the garage door side and cracked my bumper. The owner immediately tried to make it clear that the shop didn't have reliability for the accident :). What a moron! I said "Don't worry, I have insurance." What a day! I wrote this so that future visitors will **pay extra attention** to avoid hazardous accident when enter/back out the shop. Please, please ask the owner, if you can, to help back your car out of this place.