Ulta Beauty

I went this morning looking for new products to try and the lady helping me was incredibly nice and helpful, she helped me find my shade and didn’t give up until she found what looked best on me, I wish I would if asked for her name so I can recommend her but I did not:( she was working the morning of Tuesday august 17 and was wearing glasses, definitely recommend going to her for assistance

Went to Ulta this morning, ready to switch back to Clinic, after several years with another product. I had no make up on and I'm over 60 years old. I was greeted when I walked in and went to Clinic products, I didn't touch anything, waiting for assistance...When someone came over to get a product for another customer I told her I needed help, "I'll send someone over to help you." I waited for several minutes, looked at the cashier counter where 3 staff were talking to each other with no customers in line. Waited a few more minutes and left... Came home and ordered what I needed from Amazon, and it was less than the price at the store. I really try to 'shop local', but Amazon beats poor customer service everytime.

Always have fun in this store l I'm happy until I recount all the money I spent...ugh

Today was the first time I've ever actually been into Ulta, as I normally just shop online. But, there was an item I wanted/ was recommended by my dermatologist and I wanted it now, vs waiting a week for it to arrive. I know Ulta sells it cause I looked it up online before hand, it just didn't tell me if I could get it in store or if it was online only. Anyways, I was greeted as I walked in (and that's basically the only time any worker ever tried to interact with me.) I make my way around the store, trying to find this item, can't find it. Start walking around the store some more hoping to find a worker to assist me, and at the moment, I only saw 2. One being the cashier (who was busy) and the other doing someone's makeup... so, I circle the store again, looking again. I do this about 2-3x. Can't find it. No one asks if I need assistance. Nothing. So finally I decided to wait in the check out line just so I can ask where this item is, or if they even have it. When I finally get up to the register, I ask the cashier, Emily (according to my receipt) where I can find this item. She barely looks at the picture from Ulta on my phone and responds with an attitude, "nooooo.. we don't have that here". At this point I'm just irritated.. I do another lap around the store, looking again, just in case, give up, and just check out with the 1 item I grabbed during my first few laps. I have a coupon for $3.50 off $15+ that I tried to scan at the register.. Forgetting my item isn't that much, Emily let's me know with her attitude that "oooh, that coupons for $15 or more.. and this isn't that price.." like thanks.. I got it, my bad. I wish I had a better 1st time experience inside this store. I love the products I have bought in the past and I wouldn't mind being able to just walk in and buy them same day vs buying online. But after my experience today, not getting even offered help, or even an employee to even talk to me other then the "hello, welcome in" at the door or me asking the cashier for help.. I highly doubt I will ever step foot in that store again. As I'm at home writing this review, I decided to look up my original item again... says it's in stock at the store, but they "don't carry it" (Photo Attached) (I ended up going to Target and getting what I originally went for cheaper)

Awesome, you're greeted by friendly associates as you walk in and everyone is happy to help.