Chan & Naylor South West Sydney

I called to get advice / payslips to deal with workers comp and ask advice around wages payments etc. I needed minimal questions answered but was made to drive there anyway (injured). Info still wasn’t given just sales talk. Was told not to bother claiming $3000 of job keeper incorrectly, delayed my workers comp claim for treatment by another 4 weeks, palmed me off to a book keeper who no clue about what I needed to know, when I chased it I was told it’s because I had not paid the proposal.. I had been chasing for 2 weeks for the proposal.. finally got it but was very vague, I confirmed it covered what I had discussed with him. Most of the agreed stuff was not done, just messages / calls trying to get the basic info I needed (which I didn’t really get) Wanted to charge a lot extra to do payslips (which he had told me were included in our meeting). I refused the extra and complained, I did them myself without the advice I needed from them 4 weeks ago. I spent many hours producing spread sheets of figures from my accounts as requested, non of which were looked at. Prepared very specific questions by email, ignored. They had calls with ICare (as agreed at the start when I was told they would handle everything) then they invoice me later another $550 for dealing with Icare. (That’s what I paid $880 for. In comparison other accountants told me $80-$150 for a years payslips for workers comp.. These guys said the $880 I paid would not come close to paying for payslips. Now different people chase the invoice but have no idea what it’s for, the owner doesn’t contact me, my detailed reply emails go un acknowledged or responded to other than 2 line Answers with ‘please pay invoice’. These guys are very scheming, they present very professional and are good at selling and being nice but they will create a situation to keep up selling over priced services. I’m fairly savvy with accounts so I saw what he was doing but most people would be led along to a very hi bill. So be very wary. If you have a lot of money to over spend on your accounts then it’s ok but if not I would look else where. I also would expect to get in line and be passed around a few times before you get dealt with.

Peter Ristevski and his team are fantastic. I did my tax returns here and the entire process was well managed, communication was fabulous and my needs were understood from start to finish. I also received invaluable advice regarding my financial situation in the short and long term. Highly recommended!!

Chan and Naylor in Bankstown have successfully handled our business tax and have far exceeded my expectations. The highly trained staff members are both professional and understanding, with an extensive amount of knowledge when it came to giving me the best information. I would highly recommend this accounting firm to anyone who is looking for a dependable Tax Accountant to effectively maximise their tax return. They were very thorough, diligent and precise when it came to handling my affairs and their excellent service and communication skills made my experience easy and enjoyable!

I cannot express how happy I am with the service I receive at Chan & Naylor... highly recommended and really professional and friendly. God bless

A very professional and highly knowledgeable team especially monisha who is always ready and willing to answer those tricky questions . Would highly recommend