NTB-National Tire & Battery

25409 Detroit Road, Westlake
(127 reviews)
  • Full Address: 25409 Detroit Road, Westlake
  • Street Number: 25409 Detroit Rd
  • Sublocality Level 2: Westlake
  • Administrative Area Level 1: OH
  • Country: USA
  • Postal Code: 44145
  • Latitude: 41.4696874
  • Longitude: -81.9004744

Types

  • Carrepair
  • Pointofinterest
  • Store
  • Establishment

Reviews (127)

4 out of 5.0
Service 4.7
Value for Money 3.8
Location 2.7
Cleanliness 5.0
  • Laura P
    LauraMay 2019

    Made an appointment for a maintenance oil change for 9:00 am. I arrived promptly. It was a solid 2 hours until they finished. After I sat there waiting for over an hour for the work to be completed, I inquired as to what the problem was. The manager informed me the tire rotation had been completed. They were just waiting for authorization from the fleet company for the oil change because, he “is not trying to comp an oil change.” I brought the email authorization with me and handed it to him when I arrived. Had I been made aware of an issue, I would’ve called the company myself a lot earlier. But when I did reach the company representative he informed me that NTB was charging for new wiper blades in addition to the service I scheduled. The rep asked if I had requested new ones at NTB. I said no. They didn’t need to be replaced as they were perfectly fine. He then authorized the oil change. And as soon as I completed my call, the manager at NTB informed me of the good news with a thumbs up! “They approved the service.” I said, “I know. I just got off the phone with them.” He said, “we’ll get that finished.” I asked about the wiper blades. He said “oh, we tried to change them out but didn’t have any that fit your vehicle.” I told him they didn’t need to be changed. Convenient. 😑 So they finished the oil change amidst their casual conversation. He came back in and nonchalantly said, “you’re good.” I wasn’t offered a receipt. But I asked for one. They have blatant disregard for people’s time. And somewhat shady business practices by trying to fleece a fleet company for unnecessary products/services. I would not recommend this location. I will not be back in the future.

  • E Z
    EMay 2019

    I had to have my car serviced here so I scheduled an appointment online (very easy via their website). I came in early and they happened to be able to accommodate me straight away. Kevin assisted me throughout the entire process in an incredibly professional manner—exceptional service by him and the rest of the on-site team. Overall my car’s issues were fixed my swiftly, and I was on my way just after an hour. Will come to NTB again. These guys really care.

  • Mary Silvers
    MaryMay 2019

    Yes...Attention to detail...Very timely with repairs & updates on my vehicle...Will definitely seek this shop again...$ / $ ...

  • Ricardo Leos
    RicardoMay 2019

    I was able to get my car worked on and got it done when promised.... and on Memorial day 😎🙂. Bonus!

  • Pamela Matousek
    PamelaMay 2019

    The guys here in Westlake are honest and friendly. Got me back on the road when I found a nail in my tire. Appreciate the service without an appointment.

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Opening Hours

  • Monday 8:00 AM – 6:00 PM
  • Tuesday 8:00 AM – 6:00 PM
  • Wednesday 8:00 AM – 6:00 PM
  • Thursday 8:00 AM – 6:00 PM
  • Friday 8:00 AM – 6:00 PM
  • Saturday 8:00 AM – 6:00 PM
  • Sunday Closed

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NTB-National Tire & Battery

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