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Reviews (162)
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Shaun was extremely helpful in helping my son choose a new mattress for him and his brother. Shaun walked us through the process and answered every question we had in a timely and efficient manner. He was very professional, but not pushy! It was like we had known him for 15-20 years the way we interacted. He explained everything down to the finest detail. HIGHLY recommend Shaun next time you’re in the San Diego area looking for a new mattress at Mattress Firm! Thanks again Shaun! : )
Just want to give a BIG shout out to Keith who stayed late to help us buy a mattress when we came 7 minutes before closing (we thought the store closed at 9 instead of 8, oops!). Keith was more than kind and helped us not only find a mattress we like but also finance and purchase the mattress then schedule a delivery. We are so grateful for his excellent customer service :) Haven't gotten the mattress yet but the trying out and buying process was awesome!
I went in today to purchase a bed frame for my daughters bed in a box that I ordered a year ago, I first called to see what my options were and spoke to a very nice gentleman @ the La Mesa store, he told me about my options, I went down but ended up at the wrong store😊 I explained that I had just spoke to someone on the phone and Keith explained that they were the showroom but could direct me to the store NOT to far from them BUT offered to show me what the frame looked like and called over to make sure they had it in stock and even rang me up so all I had to do was go and pick up my item ( show my receipt). The other gentleman working their was just as professional as Keith I’ve been to the Showroom before, just didn’t know that it was called that, always a great experience. Absolutely Love Mattress Firm. Customer Service at these locations in La Mesa have been Excellent.
The salesperson was very informative. He took the time to allow me to test the mattresses in my price range. I was able to choose the mattress I wanted without being pressured. I got the mattress, frame and protective equipment for a reasonable price with delivery, setup and removal of my existing mattress.
Will was great! Walked in and helped me with my purchase. Told him exactly what I was looking for super helpful dude and very outgoing. This is my first time buying an expensive matress and my experience was a solid 10/10 easy and fast, was not even there for an hour and will was super patient with me. Will definitely come back with will.