Royale Plumbing

I had Royale install a new toilet + tank in my apartment. It is a tight space with the bathtub about 12" from the toilet. After the plumber left, I noticed a small dent in the bathtub glaze, maybe caused by a metal tool hitting it. It seems like an easy fix but I don't have the experience to fix it myself. So I sent Royale a photo and they replied: "we don't do any patching work and are not held responsible for any damage done". Really? If you make the damage - that makes you responsible! Regardless of their official position, I felt like I wasn't asking for a lot. Due to their disappointing customer service, I will not use their services again.

Dispatcher and Plumber were both super polite and easy to work with. They even moved up my appointment time for an emergency service where every minute was important to me. Job was quick, thorough and COVID protocols were observed 100%.

Steve is great! I had two leaky bathroom sinks and a toilet tank that leaked copious amount of water. Called Steve at Royale Plumbing at 8:30 am this morning and was able to get an appointment with Steve between 2:00-3:00pm. He arrived at 1:50 pm and started working. He is very professional, competent and fixed the problem! The charges were very reasonable! He was punctual, friendly, reliable, and mostly importantly, trustworthy. He also explained the issues with my dishwasher, addressed them, and advised me how to prevent them in the future. I would use them again. I will definitely recommend Royale Plumbing to my friends. We would definitely use this service. Now, my only complaint about Royale Plumbing is deciding which of their staff to request next time I need a plumber. Just use these guys, you won't be disappointed because as I know every plumber is amazing in this company!

Great company! Monique and Tonya are very professional and can always rectify any issues thrown at them. We appreciate their business!

The wonderful reviews about this company are 100% true. At 6 am this morning I called them for help. What awesome guys! They took my call with a wonderfully cheerful attitude. They asked me to take some photos of my dead water heater and to email them to them right away. A short while later he called back as he had not yet received them - we were still busy taking them - but what fantastic support!  He then spent half of hour talking to me about the unique challenges of my water heater installation Customer service like this is so rare. I truly felt like they were a friend looking out for me and my best interests. When I next need regular plumbing services there is only one person I'm going to call. Thanks Royal Plumbing!