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Reviews (256)
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San Churos are my children favorite
Vibrant chain cafe offering churros and decadent desserts, plus organic, fair-trade coffee ☕️ just the staff need help with their customer service 3/5 stars ✨
Great Cafe with an awesome and spacious dining area for the whole family Great menu selection and excellent churros.
Visited this place twice. The first time I went there was no seating available, however, the staff refused to provide a takeaway option. We were able to score a table - however this was not cleared. Last Friday night I attended around 10pm. I ordered 1) Sundae for myself (which was received) and 2) Chocolate cake with ice-cream for a friend. Unfortunately, my friend received his ice-cream but was still waiting for his cake after twenty minutes. I approached the counter to get an update on his order, however it took over two minutes for one of the five employees to acknowledge me. After me saying hello and grabbing their attention, they made a whole situation about how we did not order it, which we did indeed. We ended up getting the sh!tty cake, apparently served with terrible customer service and no apology. Nor was the melted ice-cream replaced. I understand mistakes happen, but this was handled so poorly that it has left a bad taste in my mouth (much like the food).
Came here with my pregnant wife to satisfy her craving. Wait in queue, got to the counter the servers went to work on the orders. 12-15mins waiting at the counter no acknowledgement that we would be served. Didn’t mind waiting for the customer service is very poor, left soon after, won’t be returning.