Types
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Hardwarestore
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Pointofinterest
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Store
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Establishment
Reviews
(201)
Service
4.7
Value for Money
3.8
Location
2.7
Cleanliness
5.0
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Adam was very helpful, prompt, gave great service and even had his trusty smile on
14 June I purchased a tool bag and a set of Gear Wrench ratchet spanners from Taren Point shop. I was in a hurry and walked out without the spanners - my bad I know... I got to Brisbane later that day and put around 16kg of tools into the bag then headed out to Chinchilla for 21 days swing shift. Day 1 of using the bag, the bag tore and was pretty much unusable for what it was designed for. At the end of the job, I purchased a pelican box for my tools and freighted them home to SA as I was unable to use the tool bag. Timeline 15 June - Rang Taren Point store informing them of the spanners left behind, they would contact me once found and organise something. 27 Aug, still waiting for that phone call. 05 July - contacted the social media team with photos of the bag. 06 July - Social media team contacted me asking for copy of invoice (provided) 27 July - I contacted Social media team asking if there was any word on the bag i.e. a refund or replacement 06 Aug - Finally get a response, a replacement was being dispatched the following Monday 27 Aug, still no bag, no replies from Social Media 27 Aug - they day I write this review and cease any further purchases from Sydney Tools. Poor service.
Great selection of tools including a good range of some premium brands not found in many other places, for example Bahco. Also staff are helpful.
Tools on the shelves, not at the counter. Good stuff gents.
Nice clean, well laid out store. The staff were extremely helpful, running me through the products & clarifying exactly what price range I'd need for the jobs needing done