AOK NordWest - Kundencenter Dorsten

Platz der Deutschen Einheit 6, Dorsten
(12 reviews)
  • Full Address: Platz der Deutschen Einheit 6, Dorsten
  • Street Number: Platz d. Deutschen Einheit 6
  • Sublocality Level 2: Dorsten
  • Country: Germany
  • Postal Code: 46282
  • Latitude: 51.659921
  • Longitude: 6.9687516

Types

  • Insuranceagency
  • Health
  • Pointofinterest
  • Establishment

Reviews (12)

3.2 out of 5.0
Service 4.7
Value for Money 3.8
Location 2.7
Cleanliness 5.0
  • Anna J.
    AnnaMay 2019

    Wurden immer super beraten und keine Wartezeit

  • Friedhlem Fröhlich
    FriedhlemMay 2019

    I have never come across such an unfriendly service employee. Allegedly, you can get advice here if you have to apply for domestic help for the first time after 35 years of membership. If you break your hand and leg at the same time, everyone should understand this. Instead, my friend was snapped at by the staff member, "If you had read through this, you wouldn't have to sit here". But that's only part one of the story. The "advice" itself was only designed to disguise what my girlfriend is entitled to. We then sought advice from an independent specialist and the amount we were entitled to was significantly higher. I think, however, that it makes no sense to complain to the superiors. To me it looks as if this is approved and wanted from "above". Conclusion: Leave the AOK as long as you are still healthy. I wrote this review for a friend who doesn't have a PC herself.

  • Alberto Ord
    AlbertoMay 2019

    Completely rude advice ... Usually people have this job and not such people. I am looking for another health insurance company ...

  • Tanja Vor
    TanjaMay 2019

    The telephone service is just awesome! As often as I have called, all the staff have been very nice and helpful.

  • Andrea Berger
    AndreaMay 2019

    Unfortunately, I am (still) a member of this health insurance. I have rarely unfriendly people, as experienced the employees in the Dorstener Filialie. There was the impression that it would be better if no new members register, because that could cause work. The staff there are absolutely out of place.

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Opening Hours

  • Monday 8:30 AM – 5:00 PM
  • Tuesday 8:30 AM – 5:00 PM
  • Wednesday 8:30 AM – 5:00 PM
  • Thursday 8:30 AM – 6:00 PM
  • Friday 8:30 AM – 4:00 PM
  • Saturday Closed
  • Sunday Closed

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AOK NordWest - Kundencenter Dorsten

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