Types
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Electronicsstore
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Homegoodsstore
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Pointofinterest
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Store
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Establishment
Reviews
(12)
Service
4.7
Value for Money
3.8
Location
2.7
Cleanliness
5.0
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Sehr korrekt und sehr freundlich sofort helfen.
Letter dated October 12, 2015 to Larisa Bohl Payment reminder and opinion on Google rating Dear Ms. Larisa Bohl When looking through our bookkeeping, we noticed that you have not yet paid the invoice from September 1st, 2015 for the settlement of your rental instrument (1 set of strings, repair headstock, open rents). May I ask you to transfer the CHF 215.00 in the next few days. If we made mistakes with your payment, we apologize and ask for feedback. We also want to comment on your Google rating 1. You have paid your rental amounts to us in Swiss francs, not in euros. 2. We note on the rental agreement and our forms that we are happy to accept appointments after prior telephone appointment. 3. The rental contract and our forms also state that we have rest days on Sunday and Monday. 4. One of the customer service we offer is that we have no notice period and that the instruments can be returned at any time - during our opening hours. We also understand customer service as giving an additional 5% discount on the minimum detailed prices. 5. The lease that you signed on 08/28/2012 is noted: If an instrument is rented for more than three months, the tenant has to bear the costs for a new seeding. 6. The signed rental agreement also states: If repairs to an instrument, bow, case or case are necessary during the rental period, the costs must be paid by the tenant, with the exception of material defects and normal signs of wear and tear. The repair of a headstock costs 108.- and is made up as follows: workload of one hour for CHF 96.- plus material of CHF 12.-. Our hourly rate has been the same for ten years and the comparison also shows that it is in a humble place. 7. We always give a 5% discount on merchandise, we also gave you a discount on the strings when you settle your account Enclosure: copied rental agreement, repair list Yours sincerely Kuno Schaub and Adriana Basso Schaub
Children violin rented for 3 years, paid almost 800 euros, but no customer service. Return 2 weeks before announced by mail, no answer. On the announced day come - closed ==> day off. Annoying. Why could not he answer by mail and give the indication that is closed on Mon. But on the return came the very evil SURPRISE: 63 francs for the new line + 108 francs for attaching the small white plastic cover on top of the arch. A real usurer! Did not want to grant Franconia discount despite a long rental period. Would not advise anyone to enter into a lease with Kuno Schaub if you are not a fan of evil surprises and overbilled bills ...
Kuno Schaub