O'Reilly Auto Parts

You got autozone right down the street. So what they don't carry or if your just am oreily type of guy or girl thats cool. Neighborhood is rather sketchy. Pulled up to security out front with a big whoo raw

One bad experience I went to exchange brake pads I bought lifetime warranty and guy said me sorry we can't exchange pads bla bla I said they r with lifetime warranty he said sorry and same pads I took to AutoZone and they exchanged with new brake pads in one second without looking conditions of old pads and in 5minutes I showed to O'Reilly guys and he was feeling shame because he tried to cheat to make money.thats bad...bad experienced onetime always they r good with me..idont know why cashier lied to me only for 20 dollars pads

Helpful staff, usually has in stock most items I’ve needed. Prices are reasonable depending on items. Parking here kinda sucks, lot lanes are a little smaller in front of the store, and people don’t seem to look before pulling in or out of spaces.

Fantastic service. My trip was quick and painless. Humberto took care of me and got me out of there in record time.

I visited O’reilys to use the loan diagnostic tool program this past 09/12. Because of covid, oreilly techs have let me scan my car myself lately with just a check in of an ID. I realize the proper protocol is to have the tech scan for me. I got it. As i approached store manager Anthony and inquired about the obd scanner, he told me oreillys doesnt offer that service. I would expect the manager of the store to pursue the point of sale at this instance- a well trained manager would attempt to correct my understanding of the idea and lead me in the right direction so i could get a scan on my car (whether it be me or him) I mentioned that i had seen the obd scan resource was advertised on oreillys website, as well as various ads on pandora, social media, etc. Still, he insisted oreillys does not offer any sort of service. Other customers who were waiting in line and heard our conversation even volunteered to help clarify my needs, uttering their best guessed name for this service- one gentleman even went as far as pointing out another oreillys tech providing obd scan service right outside at that moment. Store manager Anthony proceeded with smug response ‘We dont loan obd scanners’ At that point, i got in my car, drove 3 miles down to the next nearest o’reillys. Mentioned my desired to the service tech at chatsworth, and he was able to finally provide me w scan. I understand that i may have not used the correct terminology to reference your resource obd scan protocol, but it seemed like Store Manager Anthony from Canoga Park, CA Oreillys branch had other reasons for intentionally refuting my service. I have previously visited that exact branch multiple times, having encountered other employees, as well as another store manager- never have a worse feeling walking out of an auto part store. Normally, I stick to pep boys/autozone/Napa, when it comes to automotive supply. I recently just started giving O’reillys a chance because it was local to my temporary stay in Irvine. However, despite the 4 previous months of solid customer service from other techs, it is because of my poor customer experience at Canoga Park, CA Oreillys Autoparts in the hands of store Manager Anthony, from now on, i will never step foot in an Oreillys Auto Parts again. -For those wondering during this covid season, yes i was compliant with the company policy of required masks in store. I had my mask on during my entire visit. And was respectful at all times during my encounter.