RAE An Automotive Service Co. Inc.

Had to have the 100k maintenance to my little 2011 Ranger, and I took it into RAE Automotive service. This is my second time with my ranger in this shop, I've taken it for years to the ford dealer, and I gotta tell you that I wish I'd found RAE sooner. If you've ever taken your vehicle into a dealership then maybe you know what I mean. impersonal is putting it lightly. Not so at RAE! It is hard to find a shop to have your vehicle serviced that you can trust, I think I found it here. And I guess this sounds like it is a paid AD.... it isn't, I'm a local in Ramona, and will shop local when I'm able and will speak up about a great place, simple as that.

I had my Dad's truck towed there on June 2 and told them he had replaced the brain and it ran and started good. Then the next day it wouldn't start again and left it randy called Friday said he reprogrammed the key and it was running fine but needed 2 tires which we authorize then he calls to say steering is off 180 degrees and tie rod ends were bad.I told no because they had recently been replaced. Monday I took my dad to get the truck and randy said it wouldn't start again. Dad said let's try starting it he said no it won't start so we left it after being told Friday it done.Next he called and said it needed a new fuel pump we said no it had just been replaced. The next call was to say it needs an injector one is bad but should replace them all which would cost over 5 thousand dollars I told him no because when it started it ran. We had the truck towed home June 10 and the only thing that has been replaced is the battery. It starts and runs great every time. We took it to your shop and it would have been 5 stars when he reprogrammed the key but he just kept telling us it needs all these expensive repairs when it didn't I believe that is a crime.

A friend of my husband recommended RAE to him about 5 years ago. We have been going there for our automotive needs since then. RAE offers great service in a timely manner and at reasonable prices. Those are three major things that make a place like RAE invaluable! They not only do our tune-ups and repairs, but check with us to be sure everything is going well with the vehicles. We had an "emergency" visit a little over a year ago. We were expecting to have to leave the vehicle for a few days and opted to rent a vehicle in the meantime, as we live about 22 miles away and would have to return to pick it up. Seriously, by the time the paperwork for the rental vehicle was finished and we were driving off the lot, Randy at RAE called to let us know the vehicle was ready to go. Their mechanic found the problem immediately and had the part delivered and installed before we could finish the car rental process. THAT is true service! If there were 10 stars to give for performance, value and service instead of 5, it still wouldn't be enough!

We've been going here for the last couple of years and had 3 vehicles worked on. First, we like to support small businesses. Second, they are efficient, effective and most important, they are fair and honest. There have been times they could have easily done more work, yet they were honest. They communicate with you to ensure everyone is on the same page and never do any work without your approval first. We trust them 100%. We highly recommend you have any work done on your vehicle here.

RAE Charged $256.00 to do a visual exam on my 18y/o son’s car. He can say whatever he wants to but checking he horn, seatbelt, windshield etc ~12 yes or no basic checkboxes and three he wrote on that there’s a crack on windshield that does not justify his outrageous charge. Totally took advantage! must be nice for him to charge that much and not even have to do any mechanical repairs. Also, he states that our son agreed to the price and signed to the $256, but really this was after the check was done. My son dropped off his car at 9am and returned from work to pick it up at 11am to a shocking bill that he had to sign to. He also felt that he was unfairly taken advantage of!