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- Atm
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Reviews (11)
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UBOC - Porterville Branch has horrible customer service. I called and asked about opening an account for our new child. I expressed that we did not want to have to go their multiple times with our infant. The lady told us to come in and they would help us, it was a quick and easy process since we were already customers. When w got there, another lady told us that we would have to make an appointment and come back next week. When we left, we went to another bank, opened an account for our child and will probably be moving our accounts soon too. The other bank has a better location, parking and longer bank hours.
Great customer service!
We just went to the drive up ATM to deposit money and once we notice that the amount it stated was 60.00 off we cancelled the transaction. When the money was coming out of the ATM it was all crumbled up. Money was stuck inside the ATM. We went inside to see if someone could assist us and the lady we spoke to was very rude to us and told us we would have to wait. As we're waiting I'm on hold with the main company. The same lady came out and told us that there was nothing wrong on their end and we have to call the main number. When I spoke to a representative she told me that I was misinformed, there was no way they could tell at the bank if the machine was misfired it goes through the main company. So we ended up having to leave without our issue fixed and now we are down 60.00!! Really disappointed with this bank. They lost a customer for sure!
Great customer service. I have been banking with them for 26 years.
Friendly, helpful staff.