Jack in the Box

They need to do a better job of cleaning. They're still using carry out bags to dine in. I don't like the extra waste.

Ordered two dinner meals and two breakfast sandwiches early morning. The staff on comms repeated the order rather fast, sounded right. When I got to the window the cashier repeated the order and they put the wrong breakfast sandwich in my order. Know my wife was with me, I picked her up after a night with some friends. I let them know we wanted the ultimate breakfast not the breakfast jack, they then took my card. I received my card back charged. I then was handed my drinks and food. I’m glad I checked my bag because there was two breakfast jacks. Keep in mind I have never ordered these, and I’ve eaten at Jack’s plenty of times over the years. I had asked if they could correct my order and another lady came to the window. The lady said they can not fix my order because this is what I ordered. I told her I didn’t order breakfast jacks, I ordered ultimate breakfast sandwiches. She said I repeated it on the (comms) and you said it was good. I let them know they spoke rather fast and it was hard to understand. That’s why when I pulled up to the window I let them know the order was wrong. Keep in mind now there are about 7 cars I can see behind us, and possibly more around the building. They then give the option to refund the wrong sandwiches and I can go around and order the right ones again. They said they had to do this cause this is what I got charged. (Note that I corrected my order before I gave them my card). I asked them can you just fix it since you messed up my order? They said no you have two options. 1. Refund the sandwiches and go through the drive thru again, or take what I got (paraphrasing). I asked to speak to the manager and the lady at the window (one who said they repeated on the comms) stated she was the manager (claimed her name was Tiffany). She also let me know that if we didn’t choose one of these options they are calling the cops. They stated we are holding up the line and everyone else’s orders behind us are ready. We informed them we were going to contact corporate. I let them know that if they would have just corrected my order I would have been long gone already. We disagreed with them for about 5 minutes during all this above. I feel that was plenty of time to remedy the issue. They then gave us 30 seconds to leave or call the cops. Btw, that whole time we didn’t have an issue with them calling the cops. They didn’t yell or were mean when speaking but the options were very inconvenient for their mistake. We ended up leaving. I feel robbed for the fact I tried to correct my order, was told no and had to do what was suggested when the staff made the mistake twice, tried to sneak in the wrong sandwich hoping we wouldn’t notice, then tell us waiting another 30 minutes for sandwiches I wanted Vs. what I bought was the only option. I normally don’t write reviews especially negative ones, I usually just don’t go back, but since they mishandled the situation and considering I probably have an BOL out for me, I want to make sure someone who can help customers when the staff is wrong does.

I like Jack in the box I like to customer service love you atmosphere that is and I really like their number one make sure that

This jack in the box can never get an order right. I ordered a supreme croissant and it had ham in it. Customer service isn’t bad.

Good was made correctly and it tasted great. Manager took our order from one of the tablets thru drive-thru, he was very nice. He has great customer service.