Types
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Pointofinterest
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Clothingstore
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Store
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Establishment
Reviews
(21)
Service
4.7
Value for Money
3.8
Location
2.7
Cleanliness
5.0
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Some of the worst service I've received in a while at this store a few weeks ago. They don't greet you upon entry, the lady walked around with her nose turned up and acted like it was an inconvenience when I asked her for help looking for a size on the rows up the top. They didn't inform me that swim hijabs or any other products (which there are a few) can not be refunded, it only has it printed in small writing down the bottom of the receipt, which you receive after you have already made the purchase. She didn't show me what I was purchasing, which I assumed was what I wanted as I wasn't aware that there were other styles. Make sure you look at what you're purchasing and ask about their refund/exchange policy. I tried to contact the owner about receiving my refund and received no response. I wouldn't recommend going here if you want decent service.
I ordered a skirt online on the 01/12 which didn’t come in time for an event. I emailed and asked for a refund which I was told was processing and will be issued. Couple weeks went by I asked for an update and was told the refund processing team is processing everything and I should receive my refund from last week. Three weeks later to today I received and email saying my order is preparing for delivery. I emailed their support team and was told it was too late to process a refund when it goes out for delivery even though they had three weeks to do so and I was told it had already been processed. They want me to go out of my way to deliver the skirt back to them in order to receive the refund. Completely unprofessional and horrible customer service. For them to send the skirt out for delivery means they never processed my claims and were dishonest with everything. Worst experience with this place.
Had nothing i wanted
Nice
Love shopping at modelle the workers are amazing the service is excellent and just love there clothes.