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- Postoffice
- Finance
- Pointofinterest
- Establishment
Reviews (35)
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Great for all your postage needs, here many times a week
I unfortunately have no choice but to go to this post office as I live in Cronulla, in which the staff are consistently unpleasant. However today was a new level of rude, the tall gentleman working today (14.05.21), needs some feedback on how he speaks to customers. The gentleman was standing behind the counter looking directly at me (and was not serving anyone), he was wearing a mask due to retail requirements and believed I misheard him call me up to the counter considering he was looking directly at me in line. When I walked to the counter, he aggressively said “in future wait until you’re asked to come up”. No greeting or anything, just plain rude and aggressive. I commented back and said “wow that was incredibly rude, there is ways to communicate to your customers”. As I work in a customer service industry I was genuinely shocked how rude he was. There is a way to “give customer feedback”. I have sent a complaint to head office and hopefully the area manager or someone in upper management is reading complaints and these consistent negative reviews as the staff in this post office need some real feedback as it’s genuinely unpleasant to go into this post office.
No surprise surrounding the comments on staff that work here. Your job is to explain company procedures in a kind and knowledgeable way. Not make them feel stupid for not knowing.
Some staff members are thick and do not listen to you looking for any reason to fob you off with out providing answers.
Wow, all the reviews are right, Australia Post Shop Cronulla are the rudest people ever, my tip, go somewhere else if you can!