Types
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Carrental
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Pointofinterest
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Establishment
Reviews
(11)
Service
4.7
Value for Money
3.8
Location
2.7
Cleanliness
5.0
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Worst experience I ever had in my whole life. We were assisted by Katicia. This person should be immediately fired. She charged us for the sand in the car simply because she wanted and we end up in the police station. What a terrible experience. I hope Hertz International takes action.
Was given an SUV with the dashboard lit up like a Christmas tree with all the warning lights (including check engine), and was told not to worry about it. Then, woke up the next morning to find the left front tire almost fully deflated due to a slow leak, and was told it would be up to me to have it fixed, which I did by taking it to a local mechanic who very kindly fixed it for free. It drove clunky, I was certain it would stop running at any minute. None of the other cars were any better. This has made me second guess using any Hertz ever again.
We rented a car for the day during a cruise stop and arranged in-port pick up. The car we were given began to overheat 40 minutes into our drive, and we had to run the heater as well as stop and let it rest every 15 min. We had no cell service and were on the other side of the island. When we returned the car, the lady checking it in just shrugged and said sorry, and there was no way to deal with the issue with management as we dropped off in port and had to get back on our boat. When we tried to address it later, they said if we were unhappy, we should have brought the car back, even though we only had 6 hours and that would have ruined the day. Because it is a locally owned franchise, Hertz cannot really do anything other than offer us a credit for future rentals. I rented from here because I expected Hertz quality, but that was not the case. We also had friends that rented here the same day and their ac didn't work and the car stalled out multiple times. Very disappointed and would not rent here again.
An extra star for Cassi!
Dangerous cars