Types
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Bank
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Atm
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Finance
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Pointofinterest
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Establishment
Reviews
(28)
Service
4.7
Value for Money
3.8
Location
2.7
Cleanliness
5.0
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Personal incompetent.
S+
Unfortunately there is no 0. Because zero is the BCR value. 2 years ago I went to this branch to change my EUR house account for Prima Casa into a Prima Casă Credit Deployment Account so that I would not have to stop an abusive commission. I mention that this EUR account was created when I made the Prima Casă loan at BCR. This year, 2021, I install the George application, also with a grade of 0, and I notice that no changes have been made and I still pay a commission. I make complaints and I am briefly told that I have to prove that I made the same complaint 2 years ago. In addition, to see in the application George the history, or more than 1 year and 7 months, you have to pay an additional commission, once it is right, but still. And to make everything even more beautiful, the eToken used by the George application suddenly crashes. Although I receive SMS and e-mail, they cannot be reactivated because they have to call the call center or go to the branch. And the call center cannot be called from any number, even BCR employees follow a customer authentication process with the help of various questions that not everyone can answer. And if you're not in the country. . . BCR & George, communist services at the counter
Personally under any criticism! Those who gave 5 * are certainly the bank's employees and their families. Just an open counter, one person in front of me in a row. After 30 minutes of waiting, a lady of about 50 years old appeared and they put her in front of me (NO SCHEDULE). I understand that the lady was older, but at least open an extra counter. You have a lunch break between 13:00 and 13:30, I understand if you want to go out for a cigarette for 10 minutes or you need to go to the toilet, but you can't stay in one counter all day, and it can take 30 minutes for a visit plus to put people in front of people, I think friends, the lady was not old and she was well. The other caserites were in the branch, I don't know if they rubbed the dude or had other things.
I do not recommend this bank to anyone. In vain it has good services if the staff leaves something to be desired. Call to make an appointment and hang up your phone. I went to pay a fee and I asked for the help of a person from the cashier because I had an error on the machine and the security guard told me that there was no such thing. I tell him to show me the dance if I don't succeed, obviously I was right and I asked him to ask for help from someone at the cashier and he refused me. He told me to try again because it had to work, considering I had been there for 20 minutes.