Bottrell Accountants & Tax Agents - Maitland

I have never left a review for a company online before but I want to warn other people do they do not have to deal with the drama I have encountered.If I could give them no stars I would. Absolutely appalling service, an expensive fee to do a tax return and nothing even gets lodged with the ATO for weeks, I called the tax office multiple times to be told I had not submitted anything and then after 17 days finally it was submitted to them and still now 5 weeks since I saw Stephen at the Maitland branch I have still not received my tax return. Also my fiancé's return was less than half the "estimated" return we were told the lowest he has ever received and the information was changed without his knowledge prior to it being submitted. Impossible to get in contact with the branch both via phone calls and emails. Even the owner Gavin has not been helpful or responsive with the issues and even weeks after contacting him I have got no response on the matter. We wanted to support local business this year for tax time and will never be going back to Bottrell Accountants, I wish I read the negative reviews before going to them as it seems we have not been the only ones to experience this dismal service. DO NOT GO TO THIS COMPANY.

Recently engaged Gavin & Bottrell Wealth for our retirement & wealth planning. Extremely Helpful. Finally have a clear direction for both the business & the family. Thank you!

Before tax time this year I decided to transition from a sole trader to company and was told this would only take a couple of weeks. During this set up of the company I had to constantly chase it up which took a lot longer then stated. I was also told that I would be given some information about the company e.g. how to pay myself etc. After numerous times chasing this information and being completely ignored it is now nearly November (4 months later) and I will be going else where for the required information. They are quick to get you to spend but fail to follow through with anything.

Would like to say a big thanks and recommend Gavin, Rebecca, and the team at Bottrell Business Consultants for all their help over the years. The team have for over 10 years provided accounting, consulting and taxation advise for my personnel, business, and trust needs. What sets them apart from my previous accountants were how they took a genuine interest in your requirements, financial health and have become part of my financial journey. Over the years they have helped in strategic business direction through to basic bookkeeping, which I was terrible at. I have always found them excellent with their communication like regularly being active in making sure you are completing what is required and provided communication through the process. Thanks again Gavin for your great firm and team

I cannot recommend this firm to anyone they are impossible to get a hold of and ignore every call. They promise you so much and they do not deliver. Also very rude owners, I would not trust them with any business so unprofessional and treat their staff poorly