Types
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Drugstore
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Health
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Pointofinterest
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Store
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Establishment
Reviews
(8)
Service
4.7
Value for Money
3.8
Location
2.7
Cleanliness
5.0
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Unfortunately, customer friendliness is rather small in this business. The two stars are given to the nice young man at the checkout who seemed friendly and competent. I dedicate the print of the remaining stars to that bitter cashier who caused the following scene: -I want to buy a product -The young cashier can't find a barcode -the young cashier asks the colleague what to do here - the colleague replies sloppily "Then we just can't sell it, that's how it is!" I was stunned, the young cashier just as visibly irritated. Instead of going with me to the product in the store, where the price and barcode could be found, this woman showed how it couldn't be done. No customer friendliness, no professional competence. Training on this topic would be appropriate. I hope the young man does not take such behavior as a role model and keeps his way. Conclusion: Disappointed and convinced that next time I'd better look elsewhere first before I feel the same way again.
Long queues at the checkout, always waiting forever, staff not customer-oriented, too few competitors - so that employees let the customer feel it.
The old rossmann I miss, before you could get in 5 minutes short and fast something, now man must open as a wheelchair driver some detours and heavy swinging doors, a disdain. The store is so big that there is no more customer contact, what a pity, the dear rossmann women do not have time for a sweet word. In the small rossmann I went every week, now only once a month, the effort for people without a car, it is an assumption it would not thought of the inhabitants of the city, at times both DM & rossmann enjoyed great popularity, both were good visited and had not stood in competition, too bad for the great staff in the DM. This umplang was really superfluous!
Beautiful new Rossmann with super assortment!