Mount St. John's Medical Centre

Lined up at 12:00 for covid testing, finally finished at 4pm and $200us out of pocket. Needless forms to fill put. On a day that wasn't busy. Potential covid infections sitting in a hospital for hours! In St Martin it was a free drive through. Get your act together Mount St John MC.

I honestly don't understand why people complain about the hospital. Because the wait is minimal, the surrounding is kept clean and sanitized, the staff are very polite and professional considering the pandemic, every precaution that can be taken is for health reasons of course. I owe alot to the staff at MSJMC, they are very underrated, they deserve all the praise for their great work effort.

Please be aware tourists, this hospital does nothing quickly and gives incredibly poor service. We spent hours here trying to arrange a COVID test as the rules changed while we were in Antigua. When we were finally able to get one, they promised the results would be available on the same day. They were not. We followed up and they said they would get it to us by the end of the next day. It still didn’t come. The flight needed a test within 72 hours so we called again (the airport called for us) as we were supposed to be leaving that day. Again, they assured us the test results would be in by 11am. They weren’t. We had to physically go to the hospital to get the results! Then the receptionist just sat at her desk saying there was nothing she could do to help. I had to go wonder around this hospital to find a Doctor who would do something to help me. Finally, he sent them. Absolutely infuriating experience. It also costs $200 US Dollars a test. A lot of money to pay for nothing but poor service and stress.

Terrifyingly poor hospital. 2 stars because the nursing staff I dealt with went above and beyond, but everything else was shocking. A little boy with extreme burns was forced to wait, shivering in shock, for 4 hours. I expected the A+E to be packed if someone with his injuries had been left, but no. Paper pushing Doctor’s wandering the halls, not attending to patients, physicians on their phone playing games - awful. The ultrasound technician in particular should not be allowed to practice medicine. He was absurdly rude, had a low standard of hygiene, and appeared incompetent. Low levels of cleanliness, no effort made to separate Covid patients, and it cost close to $1000 (US) for the privilege of a 7 hour ordeal (with unbelievably substandard care.

Terrible experience, I paid 200 dollars for a PCR test. I got it done at 5:30AM by their request so as to get me the test in time for my flights to come. The test result NEVER came, I phoned all day and was told the results were arriving, UNTIL THEY TOLD ME, OOPS, THE COVID AREA IN THE HOSPITAL IS CLOSED AND STOPPED PICKING UP THE PHONE. I wasn´t allowed onto the flight. I had to pay for an extra emergency test to deliver to the airport by chance I knew a local medic. 48 hours have passed AND I STILL HADN´T DELIVERED MY RESULT. I AM DEMANDING A REFUND, AND NO ONE IS REPLYING TO ME. ABSOLUTELY UNPROFESSIONAL, THIEVES